Customer Support
Warminster
Customer Support
Full Time • Warminster
Benefits:
- SIMPLE IRA ( matching)
- SIMPLE IRA
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
About EVERWhite
EVERWhite is a premium manufacturer of high-quality dry-erase whiteboards, custom-printed boards, and visual communication products serving corporate, education, healthcare, and industrial clients nationwide.
EVERWhite is a premium manufacturer of high-quality dry-erase whiteboards, custom-printed boards, and visual communication products serving corporate, education, healthcare, and industrial clients nationwide.
Position Overview
We are seeking a consultative, detail-oriented Customer Support & Order Coordinator with experience in a manufacturing, industrial, or B2B environment.
We are seeking a consultative, detail-oriented Customer Support & Order Coordinator with experience in a manufacturing, industrial, or B2B environment.
In this role, you will be the point of contact for incoming website inquiries and phone leads, converting customer needs into accurate product quotes. You will collaborate directly with our internal graphic designer to translate rough customer ideas into finished custom whiteboards and proactively follow up to close orders and grow existing accounts.
Key Responsibilities
- Inbound Quoting & Lead Response: Respond promptly to incoming phone calls and website inquiries from clients, evaluating their needs and providing accurate, competitive pricing quotes for standard and custom products.
- Custom Design Coordination: Partner directly with our internal Graphic Designer on custom-printed board projects. Guide customers who call in with rough concepts, gather necessary details/specifications, and brief the designer on project vision.
- Proactive Follow-Up & Account Growth: Conduct outbound follow-up calls on open quotes to secure orders and periodically reach out to existing business accounts to foster ongoing relationships and uncover new opportunities.
- Consultative Customer Support: Educate commercial clients, contractors, and institutional buyers on surface options, trim styles, framing, and custom graphic capabilities to help them select the right product.
Qualifications & Experience
- Required Experience: 2–3+ years of inside sales, technical customer support, or project coordination experience within a manufacturing, B2B wholesale, building materials, or industrial environment.
- Conceptual & Spatial Thinking: Ability to listen to a customer's rough idea or sketch and translate it into actionable details for design and production teams.
- Sales & Service Mindset: Proactive, comfortable making outbound follow-up calls, and skilled at building rapport with B2B clients.
- Cross-Departmental Collaboration: Proven experience acting as a bridge between customers and internal design or operations staff.
- Software Proficiency: Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based inquiry tools.
(Note: Candidates with strictly retail, hospitality, or B2C call center backgrounds without industrial, manufacturing, or custom product experience will not be considered.)
Everwhite Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Whiteboards Proudly Made in the USA by EVERWhite
EVERWhite manufactures and sells whiteboards, dry erase resurfacing materials, and cork bulletin boards. Our American-made whiteboards and related products are used by schools, universities, health care facilities, businesses, sports teams and individuals throughout the U.S.A. and Canada. We pride ourselves on our guaranteed non-staining whiteboard surface that was developed in 1999.
The EVERWhite brand and product line originated as a division of Glenroy, Inc., a family-owned business in metropolitan Milwaukee. It was acquired in November 2020 by M.J. Dani, the owner of manufacturing companies Finish Tech Corp and Everase, which have operated for more than 30 years in Pennsylvania. Click here for more information about the purchase.
In February 2022, we announced that EVERWhite and Everase will operate as one company, and that our websites will be merged to make it easier for people to buy our whiteboards and other presentation/collaboration products.
The EVERWhite product line includes standard 4-foot-tall whiteboards, 5-foot-tall projection whiteboards with non-glossy, low-glare surfaces, whiteboards preprinted with graphics for use in education, business and athletics, custom sized whiteboards, whiteboard with custom printed graphics, mobile whiteboards, whiteboards combined with cork panels, cork bulletin boards, and whiteboard replacement and resurfacing panels.
Our business has grown as users have come to realize the benefits and long-term value of our marker boards, which are guaranteed not to stain.
Because we are the manufacturer, we can ensure top quality and offer manufacturer-direct pricing, along with the best customization.
American-made EVERWhite whiteboards have consistently been recognized as preferred products for use in schools and universities by Private University Products and News, and by Christian School Products.
We manufacture and ship directly from our facility in Warminster, Pennsylvania, a suburb of Philadelphia.
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